Frequently Asked Questions
Answers to your most frequently asked house cleaning questions are below!
We are open Monday – Friday, 8:00 am – 5:00 pm, Saturday and Sunday closed.
We are closed Christmas Eve & Christmas Day, New Years Eve and New Years Day, Labor Day & Memorial Day, 4th Of July, Thanksgiving Day and the day after Thanksgiving.
If you need anything at all, you can call our office at 316-390-8487, or email us at support@momsagainstcleaning.com! We love making your life better.
We offer weekly, biweekly (every 2 weeks), monthly (every 4 weeks), one time, move in/outs, and hourly cleaning. Hourly is great if you only want specific areas cleaned such as your bathrooms or kitchen or maybe just your bedroom & dusting done. Hourly cleaning is $42.00 per hour with a minimum charge of $75.00.
Other services we offer are window cleaning, oven & fridge cleaning, laundry, small drawer or cupboard organizing, dishes commercial cleaning (offices) and more!
The quickest and easiest way is to visit our website at www.momsagainstcleaning.com and click the pink “Book Now” button. You can book a cleaning in around 2 minutes. You can also give us a call anytime at 316-390-8487 or email us the specifics as well as your contact info at support@momsagainstcleaning.com and we will call you!
We assign a Professional Cleaner just for you and do our best to always send you the same cleaner. That being said, life happens so if your cleaner is sick, we will send another Professional Cleaner to make your home shine unless you ask us to contact you before hand. Also note, if you are a monthly customer, we will still do our best to send the same cleaner but it is much harder to schedule so we just can’t guarantee the same cleaner each time.
We customize the cleanings to your needs as much as possible. Each cleaner has detailed notes with all of the things discussed during the consultation and more. There is no need to walk them around or repeat what is important to you (unless you want to). Each cleaner arrives ready to WOW you! Sit back, relax and enjoy your cleaning! If you ever need to update the notes, just log into your account (click Log In in our navigation menu) or contact us by email/phone & let us know.
No need to clean before we arrive; however, feel free to pick up any areas you want us to access so we can do the best job possible. The less clutter the better! If you have papers stacked high on a desk, laundry in a corner, etc. we will just do our best and work around it. If it’s an entire room (your kids didn’t pick up all their toys and we can’t walk in their room) we will simply shut the door and get it next time. Check out our Tidy Up option! It's a game changer for busy moms!
Oh! One more thing! To make sure we don’t break any beloved items in your home or violate your privacy, we stay away from collections of breakable items. Better safe than sorry!
Unless your home has been professionally cleaned in the last 30 days, we always start with a deeper cleaning and then do little extra things over the first 2 -3 cleanings to get your home looking the best it ever has. After that, we maintain that level of cleaning so you don't have to!
We sure do! Here is a list of our Routine Cleaning checklist (aka: cleaning you won’t have to worry about doing anymore)!
Formal Living, Dining & Family Room Areas
- Dust & spot clean all furniture, door facing & frames, light switches, outlets, & windows
- Vacuum couch cushions
- Dust all fans, light fixtures, blinds, window sills, heat registers & baseboards
- Clean patio doors inside and out
- Vacuum all flooring
- Mop all hard surface flooring
Kitchen and Laundry Areas
- Clean counter tops & back splash
- Clean small kitchen appliances (if on counters up to 4)
- Microwave inside and out
- Stove & oven exterior
- Refrigerator fronts & top
- Spot clean cabinet exteriors
- Dishwasher and trash compactor exteriors
- Sink, faucet and drain
- Inside windows over sink
- Empty trash & reline
- Dust & spot clean all door facing & frames, light switches, & outlets
- Dust fans, light fixtures, blinds, window sills, heat registers & baseboards
- Vacuum all flooring
- Mop all hard surface floors
- Washer and dryer tops
Bedrooms and Office Areas
- Linens: change or straighten *master bed is included in price
- Dust & spot clean all furniture, door facing & frames, light switches, outlets, & windows
- Dust fans, light fixtures, pictures, artwork, blinds, window sills, heat registers & baseboards
- Empty trash & reline
- Vacuum all flooring
- Mop all hard surface floors
Bathrooms
- Tub/shower stall(s)
- Commode inside and out
- Lights, mirrors and counter
- Spot clean cabinet exteriors
- Paper holder/towel racks
- Empty trash & reline
- Dust fans, light fixtures, blinds, window sills, heat registers & baseboards
- Dust & spot clean door facing & frames, light switches, outlets, & windows
- Vacuum all flooring
- Mop all hard surface floors
Entry, Exit, Stairwell, Hallway
- Dust & spot clean all furniture, door facing & frames, light switches, & outlets
- Clean entry glass doors and side windows (within reach) inside & out
- Dust fans, light fixtures, blinds, window sills, heat registers & baseboards
- Vacuum all flooring
- Mop all hard surface floors
Special Extras
Each special extra starts at $35.00. We just ask you give us a few days’ notice so we can make sure we do the best job for you!
- Clean inside windows
- Hand wipe baseboards (per room)
- Hand wipe doors and door frames (up to 4)
- Spot clean walls (2 rooms)
- Clean Fridge
- Clean tops of kitchen cabinets
- Empty, wipe and replace items inside the cabinets and/or hutch
- Removes shoes, etc. from closets, vacuum and replace
- Vacuum drapes (per set)
- Remove ashes from fireplace
- Clean inside oven (please run self-cleaning ovens the night before)
- Clean inside the refrigerator or freezer
- Wash light fixtures (up to 5)
- Move and vacuum under furniture (2 rooms)
- Vacuum under couch cushions
- Tidy-Up! –this one is worth explaining and is a game changer!!!!! If you’re a busy mom (or dad) and dread having to run around picking up before your Warrior arrives, then this is for you! We will pick up everything like dishes (put in dishwasher or away), toys (we ask for a basket or designated area), clothing (same as toys), bathroom items (we will put them where we think they should go unless you say otherwise), all other items (same as bathrooms)! We do all the work so the only thing you worry about is getting out the door & coming home to a fresh clean home! ☺
There are 2 convenient arrival windows: Mornings: 8:00 AM - 10:00 AM & Afternoons: 11:00 AM-1:00 PM
*the arrival window simply means we will be to your home anywhere within that 2 hour period. If there is ever an delay outside of the 2 hour window, we will call you and let you know.
We send one professional cleaner to most cleanings. We have found one cleaner is able to get to know you, your home and what you do and don't like in a much more intimate way providing the best & most thorough service possible. However, there are times when we will choose to send two cleaners if it is a very large job.
Supplies? Equipment? What supplies & equipment? 🙂 You are part of the Moms Against Cleaning Family - we handle EVERYTHING!
That being said, if you have something specific you want your cleaner to use, just leave it out and let our office know (or update your profile on line) and we will make sure it is used.
No, you do not need to be home during your cleaning. Having a cleaning service is suppose to give you more time, not take up your time. The best way to arrange a cleaning when you’re not home is to use a garage code:
- A garage code is more secure than leaving a key under the mat
- You can change the code with any new cleaner
- You won’t have to remember to put the key out
Simply put your code in the notes when you book online or call us and we'll put it in the work order where it's always safe and secure. It's that easy!
Giving your cleaner a key is honestly not recommended. There are several reasons but the two most common are 1) they could lose it and 2) if they have to stop working abruptly, it may be difficult to get your key back. That being said, if you prefer the key idea more than a garage code, we recommend getting a lock box with a code you can change when you need to.
If you have a security system, show your cleaner how to arm and disarm. You can even have a separate code for them and/or time limitations for access with that code.
To make sure everything runs smoothly for you and the rest of the Moms Against Cleaning family, we try to keep cancellations, rescheduling to a minimum. That said, if you do have to cancel or reschedule, don’t sweat it. We charge a $50 fee so we can make the proper arrangements and get you taken care of with as little headache as possible! If we have to reschedule for any reason, there will never be a charge (in fact, you'll probably get something extra)! 🙂
Don’t worry about details like payment. We keep your credit card on file and take charge your card at the end of your cleaning – just one more thing you don’t have to worry about. Sorry, we don’t accept cash or checks.
You absolutely can tip your cleaner and any tips are SO appreciated! Feel free to either leave a tip on your counter or add it to your online booking under the tip area!
We love all pets but please secure any pet that may be a threat. If you introduce us to your pet and there are no issues, feel free to leave your animal out. Also, we do not clean up after sick pets or pet accidents.
*Go check out our Facebook page to see pictures of Jolene’s bulldogs Waler & Bernard as well as other fur babies from our cleaners & customers!
Sure do! We have a ton of experience in commercial cleaning (Clean4You is the commercial side of our company) so give us a call and we can talk about what you need!
Once you have an account, simply log in HERE. Look at the top right of your page, then locate and click “Refer Friends to Earn Rewards."
On the referral page, you can copy and paste your referral link into an email to send your friends and family OR, you can just give them your code, which will be an alphanumeric string of characters.
To redeem your rewards, enter your code during a one-time booking or log in to your account HERE and select a future recurring appointment and click “Make Changes”. Then simply scroll to the “Discount / Gift / Referral Code” section and enter your code to apply the discount.
We hope it never happens but if there is ever a time when a cleaner misses something in your home, we will ALWAYS come back with in 3 days and re-clean areas missed at no charge to you what so ever. But please note that refunds are not offered prior to a Re-Clean being accepted. Please let us know ASAP (24 hours max) if there is a complaint and we will get a Re-Clean scheduled. A Re-Clean must be completed within a 3 day window from your date of service, otherwise, it will be considered denied. No refund will be offered if a Re-Clean is denied. If you are still not pleased with the Re-Clean, then a refund up to 50% will be issued.
